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Policies & Terms

Project Payment Terms

Katech requires a 50% deposit with orders.  The balance must be paid after completion prior to delivery.  All shipping charges are responsibility of customer (inbound & outbound).

 

Engine and Vehicle take-off parts

Take-off parts removed from vehicles or engines will be returned to the customer upon delivery or shipment.  Take-off parts not removed from Katech at the time of delivery or shipment are forfeited and become property of Katech.

 

Shipping Policy

Katech orders are shipped via UPS.  USPS may be available upon request.  Katech does not ship with FedEx or DHL.  Domestic freight shipments beyond the limits of UPS or USPS are shipped via YRC.  International freight shipments beyond the limits of UPS or USPS are shipped via the international freight forwarding company which will select the best carrier for the region and time frame allotted.  Vehicles are shipped via enclosed transporter of Gadget Works Transport or Thomas Sunday Transport.  Additional carriers may be used based on region and availability.  Katech will not ship on a customer’s UPS account.  Katech will not deliver without a signature or instruct a carrier to “leave on porch” or otherwise.

 

 Special Orders

All special order items will be charged in full or partial deposit at time of order.  All special order items will be processed in the most efficient and timely manner possible.  Katech cannot and will not be held responsible for delays beyond their control.  No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items.  The approximate time of arrival is only an approximation and not a guarantee.  Katech will not be held responsible for specific ship-to or receiving dates of your special order.  Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever.

 

Privacy Policy

1.  Katech will never sell, lease, or otherwise give any of the information about any of our customers to anyone, no exceptions.

2.  Katech may very rarely take advantage of our customer database to provide current customers with product information about automotive performance products, in which we feel, they will be interested.  We will immediately honor any request that this service be discontinued.

3.  Katech will never keep any customer information on our network servers.  Customer information is kept on a non-networked machine.

4.  Katech will not accept or relay any unsolicited commercial email (spam) from any third party to our customers.  Any spam received by us is reported to the abuse authority for the particular domain and if the spam persists, the offending mail server is banned from sending additional email to katechengines.com.

 

New Parts Return

You may return your purchases of stocking items to Katech for refund or exchange, excluding shipping expenses within 30 days of invoice date.  Katech will not accept any items that have been installed, modified or damaged and items must be in their original packaging and in new condition.  To make a return, put a copy of your original invoice in the box and send to:

Katech Inc.

Returns

24324 Sorrentino Ct.

Clinton Twp,. MI 48035

Please allow 10 business days for the refund to be processed and completed.

 

Any items not normally stocked for sale by Katech would be considered a special order.  Special ordered items including custom wheels from HRE cannot be returned.  Once the order is placed and your 50% deposit is retained, it cannot be cancelled.

 

No returns of electronic components including but not limited to wiring harnesses or adapters.

 

eBay, Used and Take off Parts Return and Warranty

All eBay and forum used parts sales are as-is and final.  No refunds will be given on used parts.  No warranty is given on used parts.

 

 Vehicle Package Warranty

See addendum – vehicle package warranty statement.

 

Engine Warranty

Katech warrants engines to be free from defects in materials or workmanship for a period of 12 months/12,000 miles for engines installed in vehicles at Katech’s facility or for 90 days for engines installed by anyone other than Katech.  Katech warranty excludes but is not limited to:

1.  Racing on track events, private or sanctioned.

2.  Improper installation.

3.  Improper lubrication including incorrect oil or oil starvation.

4.  Improper calibration, electronics failure, or fuel starvation.

5.  Defects in materials or workmanship of a supplier or outside manufacturer.

6.  Failure due to over-rev.

7.  Damage due to foreign object ingestion, sand, dirt, or improper filtration.

 

Warranty Return

Return of parts, engines or vehicles suspect to be a warranty claim are to be returned to Katech at the customer’s expense.  Upon approval of a warranty claim Katech may reimburse transportation or shipping charges as it sees fit.  All warranty claims are subject to inspections and at the sole discretion of Katech’s Engineering Department.

 

Core Returns

Items purchased with a core charge are eligible for a core refund.  These items, such as oil pumps, can be returned within 30 days.  Core returns older than 30 days will not be accepted.  Core returns are subject to inspection and may be refused if it does not meet standards.  Customers should properly pack and insure the shipment.  Please allow 10 business days for the refund to be completed.  To make a core return, put a copy of the original invoice in the box and send to:

Katech Inc.

Core Returns

24324 Sorrentino Ct.

Clinton Twp., MI 48035

Core returns without the original invoice in the box will not be accepted.

 

Refunds

All approved refunds will be paid either by a company check, credit card or account credit corresponding to original method of payment.  If the original credit card used for the purchase is no longer valid or the time frame for the return has expired, a check will be issued.  Refunds are generally refunded within 2-3 business days but may take up to 30 business days of being approved for refund.

 

Damage Claims

Katech insures all products shipped to cover any incidental damage incurred during shipment.  Please notify Katech immediately and properly document damage as soon as possible.  Damage notification must be made within 2 business days of delivery.  For best results, do not accept a shipment if it appears to be damaged upon delivery.  Refuse the shipment and contact Katech immediately.  In the event of damage, Katech will issue a claim and the shipper will pick up the product at the original ship to location.  The damaged product must be in its original packaging with all components for inspection.  Replacement merchandise will be sent out once the damage claim is in the possession of Katech.  If replacement merchandise is required more quickly, the customer may purchase a second part to be sent out immediately at their cost and when the damaged merchandise is returned to Katech a credit can be made.

 

 Method of Payment

Katech accepts cash (USD), VISA, MasterCard, American Express, Discover, PayPal, wire transfer, USPS, money orders and certified checks as payment and prepayment on all orders.  Engine and vehicle projects require cleared funds before delivery.  For more expeditious shipments and deliveries, final payments should be made by wire transfer, credit card, or cash.  Maximum amount of a credit card transaction for a single product is $10,000.

 

Refused Shipments

Refused shipments (without prior approval) are automatically subject to a 20% restocking fee plus return shipping charges.  Orders that are undeliverable and/or re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or restocking fee of 20%.

 

Technical Assistance

Please contact Katech via phone during business hours or via email for technical support on any products purchased from Katech.  Please contact us via:

Phone:  586-791-4120

Email:  tech@katechengines.com

 

New Parts Warranty

Katech-manufactured parts with a KAT part number prefix are warranted against defects in materials or workmanship for 90 days from the purchase date and are not transferable.  New parts warranty does not cover installation labor.  Katech does not warranty parts that are made by other manufactures.  Refer to the manufacturer for warranty information.  Katech warranty excludes but is not limited to:

1.  Damage due to improper use or installation.

2.  Physical damage from impact, crash, road debris, or use of improper cleaning products.

3.  Damage from racing or other high speed use.

4.  Shipping damage – refer to damage claim policy.

5.  Collateral damage from another product failure.

6.  Normal wear and tear including brakes or clutch disks.

 

Right of Service

Katech Inc. reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if it is in the best interest of Katech as a company and its customer base as a whole.

 

Missing or Incorrect Orders

In the event of missing components or incorrect order fulfillment, contact Katech within 2 business days of receipt of shipment.  Katech will correct or fill the order correctly within 2 days if at all possible with no shipping charges.

 

Installations of Products

Katech strongly recommends that a trained professional install all parts.  Improper installation of any part may void the warranty (if any) and cause injury or death.

 

Business Hours

Katech is open for business from 8:00 a.m. to 5:00 p.m. Eastern Standard Time.  Support or onsite orders outside of these business hours may incur an additional fee.

 

Contacting Us

Address:  24234 Sorrentino Ct., Clinton Twp., MI 48035

Phone:  586-791-4120

Toll free:  866-Katech1

Fax:  586-791-0802

Email:  store@katechengines.com

PayPal:  racing@katechengines.com

 

Emission and OEM Warranty Statement

Some products sold at Katech may void the warranty (if any) of the vehicle on which you are installing the parts.  Some parts may have an adverse effect on emissions and may not be legal for sale in the State of California.  International customers are responsible for local emissions laws where applicable.  It is the customer’s responsibility to check with local, state, federal laws, and manufacturers, as well as service departments before ordering any products from Katech.

 

Copyright

All Rights Reserved.  All text and photographs are the property of Katech Inc. or the respective content owners.  It is unlawful to reproduce, copy, resell, or redistribute this information with the express written consent of Katech Inc.