Katech Engines FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Katech Engines to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Katech Engines brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Katech Engines, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Katech Engines offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Katech Engines takes great pride in having you as a customer and we will ensure your privacy as a customer. Katech Engines does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

katechengines.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Katech Engines seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Katech Engines reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Katech Engines, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@katechengines.com.

We are confident that your visit to Katech Engines is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 586-791-4120.

Katech orders are shipped via UPS, USPS, or FedEx. Domestic freight shipments beyond the limits of UPS are shipped via freight carrier. International freight shipments beyond the limits of UPS are shipped via an international freight forwarding company that will select the best carrier for the region and time frame allotted. Vehicles are shipped via enclosed transporter; carriers are used based on region and availability. Katech will not ship on a customer’s UPS account. Katech will not deliver without a signature or instruct a carrier to “leave on porch” or otherwise.

Shipments internationally may encounter custom duty fees. The fees are based on the destination and the regulations of the country being shipped to. Different countries have import procedures which are determined by custom’s law in the destination country. The end customer is responsible for any fees & duties incurred if/when transported across international boarders.

You may return purchases of stocking items for refund or exchange, excluding shipping expenses, within 30 days of invoice date. Katech will not accept any items that have been installed, modified, or damaged, and items must be in their original packaging and in new condition. We do not accept returns of electronic components, including but not limited to wiring harnesses or adapters.

To make a return, contact us for an RMA number and instructions. Returns without an RMA will not be accepted.

There will be a 20% restocking fee regardless of which component is returned, regardless of being installed.

Please allow 10 business days for the refund to be processed and completed.

No refunds will be given on used parts. No warranty is given on used parts.

There will be no returns for any carbon fiber, body or aero or electronic related components.

There will be a 20% restocking fee regardless of which component is returned, regardless of being installed.

Most in-stock orders placed on or before 2pm EST will ship the same day.

Lead times vary depending on workload. Please contact sales for the most accurate lead time.

Yes. Parts warranty is 90 days on Katech manufactured parts. Vehicle warranty is 1 Year/12,000 miles on standard staged packages.

No. We only work from customer supplied cores.

Katech Performance (Katech) warrants all parts and workmanship for a period of (1) one year or 12,000 miles, whichever comes first, when put into normal use. The Warranty Period begins on the invoice date of the warrantied vehicle. Katech’s obligation under this warranty shall be limited to repair or replacement, at its option, of any parts deemed to be defective under normal use within the terms of this warranty. Katech shall conduct an examination and determine to its satisfaction that the products in question are, in fact, defective.

• Transferability And Eligibility
The Limited Warranty is not transferable and is only available to the original retail purchaser. The Limited Warranty is only available for vehicles that have been and/or will be used only in non-competition and non-commercial environments

• Specific Coverage
Katech Performance Limited Warranty applies to the following:
• entire engine (if built/rebuilt by Katech) in sealed form up to and including the water pump will be free from defects in material and workmanship when used in a manner covered by this limited warranty;
• engine, cooling circuit, transmission and differential installation workmanship (if applicable);
• suspension installation workmanship for front/rear swaybars, coil-over shocks, brakes and wheels (if applicable); and
• interior leather upgrade installation workmanship (if applicable).
In the event of warranty coverage, all labor and parts for the repair of the engine are covered by Katech. Katech may, at its option, replace the engine with a new or equivalent assembly or components.

Items are only applicable if they were specifically upgraded or worked on by Katech Performance.

• Specific Exclusions
Katech Performance Limited Warranty does not apply to the following:
• racing or track events, private or sanctioned, void any and all warranty;
• user error (eg: over-revs or missed shifts), abuse, misuse or negligence resulting in damage is not covered by the limited warranty;
• modifications or alteration to the powertrain including but not limited to mechanical part changes or ECM calibrations;
• NOTE: any alteration to the powertrain may void any and all warranty;
• damage or failure caused by failure of other components, vehicle accident or foreign matter causing damage to or inducted into engine, is excluded from warranty;
• damage caused by detonation, overheating, improper fuel or lubricant use is not covered by the limited warranty;
• improper maintenance;
• damage or failure caused by improper maintenance or by failure to follow suggested maintenance schedule intervals and failure to use or maintain proper fuel, fluid, lubricant and specifications as recommended by the manufacturer as outlined in your Owner’s Manual or by Katech or in other vehicle reference materials is not covered;
• all service procedures outlined in the Owner’s Manual or other vehicle reference materials must be performed at the recommended intervals to maintain this warranty. All maintenance procedures are performed at the Owner’s expense. Vehicle lubrication, cleaning, waxing, or polishing is done at the Owner’s expense and at the Owner’s risk. Damage or failure due to improper service procedures or services performed by unqualified personnel is not covered. Wear items such as filters, spark plugs and wires and accessory belts are specifically not covered;
• NOTE: any unauthorized repair may void warranty;
• normal tire wear or wear-out is not covered;
• road hazard damage such as punctures, cuts, snags, and breaks resulting form pothole impact, curb impact, or from other objects is specifically not covered;
• damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, competition use, improper mounting or dismounting, misuse, negligence, alteration, vandalism, misapplication, or misalignment is not covered;
• damage or failure caused by airborne contaminants or fallout (chemicals, acid rain, tree sap, soot) stones, insects, hail, earthquake, flood, tornado, lightning, or other natural disaster, the application of unapproved chemicals or sealant subsequent to manufacturer is not covered;
• accessories, including power steering, alternator, A/C compressor and associated plumbing, fluids and pulleys, are not covered under the Limited Warranty;
• any consequential losses, damages or expenses are not covered, including, but not limited to, loss of vehicle use; inconvenience; storage; payment for lost time or pay; vehicle rental expense; vehicle transportation, towing or shipping costs; lodging, meals, or other travel-related costs; federal, state, or local taxes required on warranty repairs;
• parts not manufactured by or expressly for Katech Inc., are warranted by original manufacturer only, if any warranty exists;
• Katech does not warrant any used parts;
• Katech does not warrant any parts provided by the customer;
• Katech does not warranty any outside manufacturer products to be free from material or workmanship defects in any manner;
• warranty coverage does not apply if the odometer has been disconnected, altered, or its mileage cannot be accurately determined;
• this warranty is deemed null and void on all vehicles currently or previously titled as “salvaged”, “scrapped”, “totaled”, or “junked”.

• Miscellaneous
Katech reserves the right to tear-down, inspect and evaluate any component failures to deem warrantability prior to covering any claims. If final diagnosis of failure is excluded, all expenses, replacement parts, and labor are the responsibility of the customer. Products not returned to Katech will not be warranted.

There is no implied warranty of merchantability or fitness for a particular purpose. This warranty is expressly in lieu of all other warranties expressed or implied, including the warranties of merchantability and fitness for use and of all other obligations or liabilities on the part of Katech. Katech makes no warranty whatsoever with respect to accessories or parts not supplied by Katech. This Limited Warranty gives you specific legal rights and you may have other legal rights, which vary from state to state and country to country.

• SAFETY WARNINGS:

SERIOUS INJURY OR DEATH MAY RESULT FROM THE IMPROPER OPERATION OR MAINTENANCE OF ANY MOTOR VEHICLE. ALWAYS WEAR YOUR SEATBELTS. AIRBAGS CAN INJURE OR KILL UNBELTED OCCUPANTS. DO NOT PLACE CHILDREN IN FRONT OF AIRBAGS UNDER ANY CONDITIONS. ALWAYS OBEY ALL POSTED SPEED LIMITS. HIGH SPEED ACCIDENTS CAN CAUSE SERIOUS INJURY OR DEATH. SEE THE OWNER’S MANUAL AND OTHER VEHICLE DOCUMENTATION FOR ADDITIONAL WARNINGS AND ALWAYS FOLLOW THE RECOMMENDATIONS SET FORTH IN THE OWNER’S MANUAL UNDER ALL CONDITIONS. KATECH INC. IS NOT RESPONSIBLE FOR ANY INJURY, LOSS, DEATH SUSTAINED OR RESULTING FROM THE OPERATION OF ANY MOTOR VEHICLE OR RELATED ACCIDENTS CAUSED BY SAID VEHICLES UNDER ANY CONDITION. OPERATOR ERROR OR MISJUDGMENT IS NOT THE RESPONSIBILITY OF KATECH INC.